Shipping policy
Shipping
Order processing
Our coffee is roasted to order for peak freshness, so most orders ship within 1–3 business days. During new roast launches, holidays, or quarterly cause rollovers, processing may take a little longer — we'll always note it at checkout if so.
Orders placed on weekends or U.S. holidays begin processing the next business day.
Where we ship
We currently ship within the United States.
Shipping rates
- Free shipping on all orders $50 and over.
- Orders under $50 ship at a flat rate of $5.99.
- Rates are calculated and shown at checkout before you pay.
Delivery estimates
Once your order ships, delivery typically takes 2–7 business days depending on your location. Delivery windows are estimates provided by the carrier and aren't guaranteed.
Tracking your order
You'll receive a confirmation email when you order and a second email with tracking once it ships. If you have an account, you can also track orders there. Don't see a tracking email? Check your spam folder, then reach out to info@crbncoffee.com.
Subscriptions
Subscription orders are roasted and shipped on your selected schedule. You can pause, skip, reschedule, or cancel anytime before your next billing date from your account. Shipping rates and free-shipping thresholds apply to each subscription order the same way they do to one-time orders.
Lost, delayed, or stuck-in-transit packages
Once a package leaves our roastery, it's in the carrier's hands, but we won't leave you stranded. If your tracking hasn't updated in 7 business days or your order is marked delivered but missing, email info@crbncoffee.com and we'll help track it down and make it right.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We're not able to reroute a package once it's shipped, and orders returned to us due to an incorrect address may be subject to reshipment costs. If you catch a mistake right after ordering, email us immediately and we'll fix it if the order hasn't shipped.
Returns & Exchanges
We want you to love your CRBN order. Because we sell both a fresh food product and physical goods, returns work a little differently depending on what you bought.
Coffee
For food-safety reasons, coffee is non-returnable once it ships. But your satisfaction matters to us — if your coffee arrives damaged, defective, or incorrect, or if there's a genuine quality issue, contact us within 14 days of delivery at info@crbncoffee.com with your order number and a photo, and we'll send a replacement or issue a refund. No need to ship the coffee back.
Apparel, headwear & drinkware
Unworn, unwashed apparel and headwear with original tags attached, and unused drinkware in original condition, may be returned or exchanged within 30 days of delivery.
To be eligible:
- Items must be unworn, unwashed, and undamaged, with tags attached
- Drinkware (mugs, etc.) must be unused and in original packaging
- You'll need your order number or proof of purchase
Return shipping on non-defective returns is the customer's responsibility; original shipping charges are non-refundable. If the return is the result of our error or a defective item, we cover return shipping and replacement.
Damaged, defective, or wrong items
If anything arrives broken, flawed, or not what you ordered, email info@crbncoffee.com within 14 days of delivery with your order number and photos. We'll make it right with a replacement or refund — fast.
How to start a return or exchange
- Email info@crbncoffee.com with your order number and what you'd like to return or exchange.
- We'll confirm eligibility and send return instructions (and a label, if the return is our responsibility).
- Ship the item back using the instructions provided. Please don't send items back without contacting us first — unauthorized returns may not be processed.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.
Non-returnable items
The following are final sale and can't be returned or refunded (except where required by law, or if damaged/defective/incorrect):
- Opened or used coffee
- Gift cards
- Items marked "Final Sale" or "Clearance"
- Worn, washed, or used apparel and gear
Exchanges
The fastest way to get the size or item you want is to return your eligible item for a refund and place a new order. If you'd prefer a direct exchange, email us and we'll coordinate based on availability.
A note on our 20% giveback
20% of every coffee purchase supports children's programs through our current cause partner. Refunds on coffee orders are processed in full to you; they don't reduce or claw back donations already committed to our partners — that impact stays with the kids.
Questions?
We're a small team and happy to help.
Email: info@crbncoffee.com Mail: CRBN Coffee, 10778 SW Manhasset Dr, Tualatin, OR 97062, US
Wake up. Sip strong. Repeat.